Frequently Asked Questions
Last updated: August 30, 2026
Getting started
What is Sky Cashback?
Sky Cashback is a cashback rewards app. You buy vouchers in the app, pay with them at our partner merchants, and get cashback on what you spend. The cashback comes back to you as more vouchers.
What is a voucher?
A voucher is a prepaid entitlement you buy from Sky Cashback. It represents the price of goods or services paid in advance, and you redeem it inside the app to pay partner merchants.
Is this a bank account or a money transfer service?
No. Sky Cashback is not a bank and does not hold deposits. Buying a voucher is buying goods or services in advance, not depositing money. Vouchers are spent in the app and cannot be exchanged for cash.
What do I need to sign up?
A mobile number that can receive SMS. You enter your name and number, confirm the one-time code we send you, choose a password, and set a PIN. Nothing else is required.
Do I have to add my email address, photo, or home address?
No. Those are optional and you can add them any time from your profile.
How old do I have to be?
You must be at least 18 years old to use Sky Cashback.
Does it cost anything to use the app?
No. Downloading the app, creating an account, and receiving cashback are free.
Buying vouchers
How do I buy a voucher?
Open Buy Vouchers from the home screen, choose the denomination and the quantity you want, pick a payment method, and complete the payment. The vouchers appear in your account as soon as the payment is confirmed.
What payment methods can I use?
Bank card through the Paymera payment platform, Sham Cash, or a prepaid card bought at an approved point of charge and redeemed in the app. Available methods can change from time to time.
Can I buy more than one voucher at once?
Yes. You can buy several vouchers, in different denominations and quantities, in a single payment.
Which currency do vouchers use?
Syrian pounds. Mobile recharge, bill payment, and other Syrian pound services are available on accounts in Syrian pounds.
My payment went through but I do not see the vouchers. What now?
Give it a moment and pull down to refresh the home screen. Some payment methods confirm within a few minutes. If the vouchers still are not there, contact support with the date, the amount, and the payment method used.
Do vouchers expire?
No. Vouchers stay in your account until you redeem them.
Can I get my money back for a voucher I bought?
No. Vouchers are not exchangeable for cash and their value is not refundable in cash. They can only be redeemed in the app to pay partner merchants, recharge a mobile line, pay bills, or be sent as a gift.
Where can I see all the vouchers I own?
Open your vouchers list from the home screen. You can filter by unused, partly used, or fully used, and the list is grouped by month so older purchases are easy to find.
Cashback
How do I earn cashback?
Pay with your vouchers at any partner merchant. The cashback for that merchant is added to your cashback value as soon as the purchase is completed.
Where does the cashback come from?
We arrange it for you from our partner merchants. Merchants agree to give cashback to Sky Cashback users on their purchases, and we pass it to you.
How much cashback do I get?
It depends on the merchant. Each merchant sets its own rate, and the current rate is shown next to the merchant in the app before you buy.
When does cashback arrive?
Immediately after the purchase is completed. You do not have to claim it.
What form does cashback take?
Vouchers. Your cashback value works the same way as the vouchers you bought — you spend it at partner merchants, on mobile recharge and bills, or send it as a gift.
Can I turn cashback into cash?
No. Cashback is not cash, is not exchangeable for cash, and is not refundable in cash. It is spent inside the app.
Do I earn cashback when I spend my cashback?
No. Purchases paid for with your cashback value do not earn additional cashback.
Does mobile recharge or a bill payment earn cashback?
No, unless the app says otherwise for that specific service.
Why did my cashback disappear after I returned an item?
When a purchase is returned, the value goes back to your vouchers value and the cashback that was granted for that purchase is removed.
Paying at a merchant
How do I pay in a store?
The merchant creates the invoice in their Sky Cashback merchant app and shows you a QR code. Open Pay, scan the code, check the amount and the merchant name, and confirm with your PIN.
Which voucher gets used when I pay?
The oldest one first. The app takes what it needs from your oldest voucher, then the next, until the purchase is covered.
Can I see which vouchers paid for a purchase?
Yes. Open the purchase in your transaction history to see the vouchers it consumed, or open a voucher to see the purchases that used it.
What if my vouchers value is not enough for the purchase?
Buy more vouchers first, then scan the merchant's code again. The app will tell you if the amount available is short.
The QR code will not scan. What should I do?
Make sure you are scanning the invoice code from the merchant's Sky Cashback app, that the screen is bright and in focus, and that the app has camera permission. If it still fails, ask the merchant to regenerate the invoice.
How do I find merchants near me?
Browse the merchants list in the app. You can search by name, filter by category, and see each merchant's branches and cashback rate.
Can I use Sky Cashback at any store?
Only at partner merchants listed in the app. If a store you like is not there yet, tell us through Contact Us.
Gifts and transfers
Can I send vouchers to someone else?
Yes. Open Send, enter the amount, scan the recipient's QR code from their Sky Cashback app, and confirm. To receive instead, show your own QR code to the sender.
Can I buy a voucher as a gift?
Yes. You can buy one or more vouchers as a gift for another registered user and pay for them with a bank card through the Paymera payment platform.
Can I send cashback to a friend?
Cashback can only be transferred to cashback, and vouchers can only be transferred to vouchers.
I sent a transfer to the wrong person. Can it be reversed?
No. Completed transfers and gifts cannot be reversed. Always check the recipient before you confirm.
Can I send a gift or a transfer to myself?
No. Transfers and gifts must go to another user's account.
Mobile recharge and bills
Can I recharge my phone from the app?
Yes. You can buy mobile credit for MTN and Syriatel lines, and pay postpaid mobile bills, using your vouchers.
Can I recharge someone else's line?
Yes. Enter the number you want to recharge. Check it carefully — recharges are executed immediately by the operator and cannot be reversed.
I entered the wrong number. Can I get the amount back?
No. Once the operator executes the recharge or bill payment, it cannot be reversed or refunded.
Paying in instalments
What is Split Payment?
Split Payment lets you buy from a partner merchant and pay in instalments, where a financing bank funds the purchase. It appears in the app when it is available, for purchases at or above the minimum amount shown.
Is it a loan with interest?
No. It is a Murabaha sale: the bank buys the goods from us and resells them to you at cost plus a fixed profit margin that is disclosed before you commit. No interest is charged.
Who decides whether I am approved?
The financing bank, at its sole discretion. We pass your application to the bank; the bank studies it and contacts you directly to complete the procedures.
Who do I pay the instalments to?
The financing bank, according to the contract you sign with it. Sky Cashback is not a party to that contract.
Invites and rewards
How does the invite code work?
Share your referral code from the app. When someone registers with it and starts buying, you both receive the reward shown in the app at that time.
Why has my referral reward not arrived?
Rewards are granted after your friend completes the qualifying activity described in the app. Creating extra accounts, inviting yourself, or using false data cancels any entitlement.
Account and security
Is my account safe?
Your account is protected by your password and by a PIN that confirms every payment. Traffic between the app and our servers is encrypted, and the app is reviewed regularly.
Will anyone from Sky Cashback ask for my PIN or my SMS code?
Never. Do not share your PIN, your password, or a one-time code with anyone, including anyone claiming to be from Sky Cashback or from a merchant.
I forgot my PIN. How do I reset it?
Go to Profile, then Account and Security, then Update PIN.
I forgot my password. How do I sign in?
Use Forgot Password on the sign-in screen and confirm the one-time code sent to your mobile number.
I did not receive the SMS code. What should I do?
Check the number you entered, make sure you have signal, and wait a short while before requesting a new code. If it still does not arrive, contact support.
My account is locked. Why?
Repeated wrong sign-in attempts temporarily lock an account to protect it. Wait and try again later, or contact support to have it unlocked.
I changed my phone. Do I lose my vouchers?
No. Your vouchers are attached to your account, not your device. Install the app on the new phone and sign in with the same mobile number.
Can I change my mobile number?
Contact support. Your number identifies your account, so the change is handled by our team.
Can I have more than one account?
No. One account per person. Creating multiple accounts may result in suspension.
How do I delete my account?
Go to Profile, then Account and Security, then Delete Account. Redeem anything you still hold first — vouchers and cashback are not exchangeable for cash.
What data does the app collect?
Your registration details, your transactions in the app, device and technical information needed to run and secure the service, and — only with your permission — location to show nearby merchants. The full details are in the Privacy Policy in the app.
Does the app need location permission?
Only if you want to see merchants near you. You can refuse it and still use everything else.
Problems and support
A purchase is missing from my history.
Pull down to refresh. If it is still missing, contact support with the date, the amount, and the merchant name.
The app says there is no internet, but my connection works.
Close and reopen the app, and try again in a minute. If it keeps happening, contact support and tell us what you were doing when it appeared.
A payment was taken but the purchase failed.
Contact support with the date, the amount, and the payment method. We will trace the operation and correct your account.
How do I contact support?
Go to Profile, then Help and Support, then Contact Us. You can also email support@sky-cashback.com or call 0995116600.
Where can I read the terms and the privacy policy?
Go to Profile, then Help and Support, then Terms of Service. Both documents are also on our website.